Please understand that we cannot accept returns in all cases. Return conditions are as follows:
Unlimited right of return
– Returning a non-defective item
– The product is in its original, unopened and undamaged packaging
– Receipt of the product takes a maximum of 10 calendar days
– The supplier authorizes the resumption
Limited right of return
– Used products
– Original packaging not available
– The supplied accessories are missing
– Opened consumables
– Recovery deadline expired
No right of return
– Used products
– Original packaging not available
– The supplied accessories are missing
– Opened consumables
– Recovery deadline expired
In the following cases, GamesCollections.ch will cover the return costs:
– Receiving a different or unordered item (wrong delivery)
– Receiving a defective item (DOA)
– Receiving an incomplete item
– Incorrect item data in the online shop (incorrect description)
Additional Information
The goods enclosed with the delivery note/return authorization note must be returned exclusively to the address indicated by customer service. This is at the customer's expense and risk. GamesCollections.ch recommends registered shipping. Upon request, we will be happy to arrange a paid collection service.